Refund Policy

Nuflos Refund & Return Policy

30-Day Money-Back Guarantee (First-Time Purchases Only)

At Nuflos, your satisfaction is our top priority. That's why we offer a risk-free 30-day money-back guarantee on first-time purchases.

If you're not satisfied with your first purchase of any Nuflos product, simply contact us at help@nuflos.com within 30 days of delivery, and we'll refund you, no return required in most cases.

Important Notes:

• Applies only to first-time purchases of a specific product.
• Limited to one refund per product type per customer.
• Shipping, handling, and any initial shipping charges are non-refundable.
• If you choose to exchange your product, the money-back guarantee no longer applies.

Refunds for Recurring Subscription Orders

Subscription (autoship) orders are not eligible for the 30-day money-back guarantee.

Cancellation Policy

• Order Cancellation Window: We understand that plans can change, and we'll do our best to accommodate order cancellations. If you need to cancel, please contact us as soon as possible. While we will make every effort to stop your order before it ships, please note that our team works quickly to ensure timely delivery, and we cannot guarantee that cancellations will be possible once an order has been processed in our system.
• Cancellation Fee: A $2.00 restocking fee may apply to cover administrative costs.
  
• Non-Cancellable Orders: Orders that have already been shipped cannot be cancelled.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately at help@nuflos.com. You do not need to return the damaged item, we'll send a replacement at no cost.

Exchanges

We offer free exchanges with no handling fee. To exchange an item, please return the original item in accordance with our refund policy. Once accepted, you may place a new order for the replacement item. 

Shipping Costs

• Shipping costs are non-refundable.
• For approved refunds on multi-unit first-time orders, Nuflos may cover return shipping for unopened items.
• For all other returns (including subscription orders), return shipping is the customer's responsibility.

Return Instructions

To initiate a return:

1. Email us at help@nuflos.com with your order number and reason for return.
2. We'll provide return instructions and, if applicable, a return shipping label.
3. Items must be sent back to the address provided. Products returned without prior authorization may not be accepted.

Refund Processing

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at help@nuflos.com.

Disputes

If you have any issue with a charge, please contact us at help@nuflos.com before filing a dispute or chargeback we can resolve eligible requests directly and far faster than your bank can.

Christmas Delivery Notice

Due to high holiday demand, we cannot guarantee delivery before Christmas for any orders placed after December 1st. Please order early to avoid delays.

Policy Amendments

Nuflos reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website.

Acknowledgment of Policy

By placing an order with Nuflos, you acknowledge and agree to the terms outlined in this Refund & Return Policy.

Contact Information

For all inquiries, please contact us at:

• Email: help@nuflos.com
• Business Name: Rzft Solutions LLC
• Address: 1309  Coffeen Avenue STE 17593, Sheridan WY 82801